Frequently Asked Questions
What is the delivery time?
Delivery times depend on the shipping method you choose:
- Courier Guy: Delivery takes 2 to 3 business days. Orders are shipped every Tuesday and Thursday.
- Paxi: Delivery takes 3 to 5 business days, excluding weekends and public holidays.
Once your order has been shipped, you’ll receive a tracking number to monitor its progress. 😊
You may also track your parcel here: https://thecourierguy.co.za/tracking
Do you accept Lay Buys?
We do not offer traditional lay-by options. However, you can take advantage of Payflex, which is integrated into our checkout system. Payflex allows you to shop now and pay in 4 interest-free installments, making it easy and flexible to get the hair you love. 💕✨
What if I am not happy with my purchase?
What if I’m not happy with my purchase?
We accept returns within 7 days of receiving your hair, provided it is in its original condition—not colored, washed, combed out, plucked, or with the lace cut.
Please note: Glueless wigs are non-refundable and non-exchangeable due to hygiene reasons. 💕✨
Do you do urgent deliveries?
Do you do urgent deliveries?
Yes! 🚀 We offer overnight delivery for R500. Please WhatsApp me at 067 6019 749 to arrange and expedite the process. 💕✨